Privacy Policy Agreement Terms
The table of contents of the Company's privacy policy is as follows.
- Significance of the Privacy Policy
- Personal information items and collection methods
- Information Automatically Collected During Use of the Service
- Use of Personal Information
- Destruction of personal information
- Provision and consignment of personal information
- Rights of users or their legal representatives and how to exercise them
- Installation and operation of automatic personal information collection devices and refusal thereof
- Chief Privacy Officer
- Measures to ensure the safety of personal information
- Changes to the Privacy Policy
- Civil Service Regarding Personal Information
1. Significance of the Privacy Policy
"Privacy Policy" refers to the guidelines that the Company must comply with to protect the user's personal information so that the user can use the service with confidence.
The HOW TO service (hereinafter referred to as the "Service") provided by Byze Co., Ltd. (hereinafter referred to as the "Company") collects, uses, and provides personal information based on the user's consent, and strives to guarantee the user's right to self-determination of personal information.
The Company complies with laws and regulations related to the protection of personal information, such as the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., which information and communication service providers must comply with.
The Company discloses the personal information processing policy as follows to inform you of the purpose and method of using the personal information provided by members online and what measures the Company takes to protect personal information.
The Company's privacy policy may be changed in accordance with changes in government laws and guidelines, the Company's terms of service, and internal policies, and in the event of such changes, the Company will notify users of the changes by posting them online.
We collect the minimum amount of personal information necessary to provide services.
When collecting personal information, we must notify the user in advance and ask for their consent, and we collect personal information through the following methods step by step.
| Service Stages |
Items to be collected |
Collection Method |
| Steps to sign up |
[For general members]
1. Required for general registration: E-mail address, ID, password, membership type, mobile phone number, visit route: gender, date of
birth2. When signing up for SNS
. Meta (Facebook) required: User unique identifier, email address, ID, mobile phone number, member type, visit route selection: gender, date of birth
B. Apple required: user unique identifier, email address, ID, mobile phone number, member type, visit route selection: gender, date of birth
C. Google required: user unique identifier, email address, ID, mobile phone number, member type, visit route selection: gender, date of birthRequired
[For Expert Members]
: email, ID, password, name, CI (unique identifier), date of birth, Gender, mobile phone number, origin test, visit route selection: Recommended expert information |
Register |
| Waiting for subscription approval |
[Expert Member]
Required: Documents proving professional membership status and certification (copy of registration certificate or ID card)
Personal information:
NameQualifications: Status, office name, office location registration certificate, date of issuance of certificate of registration, expert, ID card registration number, issuance number, name, date of birth, ID card registration number, issuance number |
Collected during the subscription approval waiting stage |
| Steps to create a profile for an expert member |
[Expert Member]
Required: Basic information (profile picture, name, origin test), personal information (date of birth, gender, e-mail address, office phone number, mobile phone number), office information (office name, office area, office address, operating hours), service charge, major field, educational background Selection: educational background (year of admission/graduation, school/department, degree/status), fee information, work experience, qualifications, awards, papers/publications, press releases, other activity information, website information |
Collection of personal information through the process of using the service (membership registration, consultation request, reply writing, commenting, profile creation, finding an expert, etc.), written form, etc. |
| Steps to talk to an expert |
Required: Nickname written when requesting counseling, details of consultation request / Optional: Chat consultation details |
|
| Expert appointment stage |
Identity verification information (name, mobile phone number, date of birth), appointment request details |
|
| Legal Services Payment Steps |
Purchase and payment history, receipt (card type, card information-only partial display) |
|
| Steps to use the customer center |
[Customer Service Call Inquiry/Report] Sender phone number <명예훼손/개인정보침해/저작권침해 신고> Customer Center Email Reception: Applicant information (name, contact information, email or fax number, nickname, reason for request (when reporting by proxy) Power of attorney <명예훼손/개인정보침해/저작권침해에 대한 소명 요청> Customer Center Email Reception: Applicant information (name, contact information, email or fax number, nickname, explanation ※ The above information may be collected when inquiring/reporting to customer service, and depending on the type of inquiry/report, there may be additional personal information provided by the member, such as mobile phone number. |
In the process of consultation through the customer center, it is collected through web pages, e-mails, faxes, telephones, etc. |
| Steps to apply for expert consultation |
Mobile phone number, nickname, alien registration card (ID) |
Collected through written form in the process of using the service (expert consultation application process) |
| Expert Easy Inquiry (Email Inquiry) |
Required: Select email address, nickname, inquiry history: Mobile number |
Collected through written form in the process of using the service (e-mail simple inquiry application process) |
In the process of using the PC web and mobile web/app, information such as device information (OS, screen size, device ID, phone type, device model name), IP address, cookie, date and time of visit, illegal use record, and service use record may be automatically generated and collected.
Personal information is used only for the following purposes, such as member management of how-to and all how-to-related services (including mobile web/app), service development, provision and improvement, and establishment of a safe internet environment. When signing up for membership or in the process of using the service, the minimum personal information necessary for the provision of the service is collected through the website or individual applications or programs as follows.
- HowToAccount
- Items to be collected
[For general members]
Required: Email address, ID, password, membership type, mobile phone number, CI (unique identification information)
Optional: Gender, date of birth, visit route, recommender information
[For Expert Members]
Required: Email, ID, password, name, CI (Unique Identifier), date of birth, gender, mobile phone number, origin test
Selection: Visiting route
- Collection Method
Membership registration and service use
- Purpose of Use
Provision of member management services such as confirmation of intention to join membership, age verification, identification of users and legal representatives, identification of users, confirmation of intention to withdraw membership, etc., and handling inquiries or complaints
Restrictions on the use of members who violate laws and the Terms of Use of Howto, prevention and sanctions against acts that interfere with the smooth operation of the service, including illegal use, prevention of account theft and illegal transactions, delivery of notices such as revision of the terms of service, preservation of records for dispute settlement, handling of complaints, etc.
Provision of event information and participation opportunities, provision of advertising information, etc., use for marketing and promotion and sales purposes
In the case of expert members, when Howto needs advice on the content posted, it is used for the purpose of contacting the expert to request advice and to provide promotional opportunities for the expert.
- Professional Profile
- Items [Expert Member] to be collected
Required: Basic information (profile photo, name, origin test), personal information (date of birth, gender, e-mail address, office phone number, mobile phone number), office information (office name, office area, office address, operating hours), service fee
Optional: Educational background (year of admission/graduation, school/department, degree/status), fee information, work experience, qualifications, awards, papers/publications, press releases, other activity information, website information
- Collection Method
Expert members collect personal information during the process of using the expert profile service
- Purpose of Use
Provision of services, handling inquiries or complaints
Restrictions on the use of members who violate laws and the Terms of Use of Howto, prevention and sanctions against acts that interfere with the smooth operation of the service, including illegal use, prevention of account theft and illegal transactions, delivery of notices such as revision of the terms of service, preservation of records for dispute settlement, handling of complaints, etc.
Analysis of service visit and usage records, statistics on service use, discovery of new service elements based on service analysis and statistics, and improvement of existing services
Provision of event information and participation opportunities, provision of advertising information, etc., use for marketing and promotion and sales purposes
If advice is provided to HowToContent, it is used for the purpose of informing readers of the personal information of the expert providing the advice
- Online Consultation
- Items to be collected
[General Members] Required: What you have written (anonymous)
[Expert Member] Required: What you have written
- Collection Method
Collected by general members and expert members during the process of using the online consultation service
- Purpose of Use
Provision of services, handling inquiries or complaints, etc.
Service operation and anonymization to be used as statistical data for improving existing services or discovering new service elements
anonymized and sent to portal sites such as Naver and Daum or processed into news content
- consultation
- Items to be collected
[General Members] Required: Select the nickname written when requesting a consultation, consultation request details, consultation payment details, purchase receipt (card type, card information partially displayed): Review content
[Expert Member] Optional: Comment content
- Collection Method
General members and expert members collect personal information during the process of using paid counseling services and paid consultation solution services
- Purpose of Use
Provision of services, handling inquiries or complaints, etc.
Service operation and anonymization to be used as statistical data for improving existing services or discovering new service elements
Restrictions on the use of members who violate laws and the Terms of Use of Howto, prevention and sanctions against acts that interfere with the smooth operation of the service, including illegal use, prevention of account theft and illegal transactions, delivery of notices such as revision of the terms of service, preservation of records for dispute settlement, handling of complaints, etc.
- Customer Support
- Items to be collected
[Customer Service Call Inquiry/Report] Caller phone number
<콘텐츠 블라인드 신고 (명예훼손/개인정보침해/저작권 침해 등)>
Customer Service E-mail: Applicant information (name, contact information, e-mail or fax number, nickname, reason for request)
Power of attorney (when reporting by proxy)
<콘텐츠 블라인드에 대한 소명 요청 명예훼손/개인정보침해/저작권 침해 등)>
Customer service email reception: Applicant information (name, contact information, email or fax number, nickname, explanation
※ The above information may be collected when inquiring/reporting to the customer center, and depending on the type of inquiry/report, there may be additional personal information provided by the member, such as mobile phone number.
- Collection Method
In the process of consultation through the customer center, it is collected through web pages, e-mails, faxes, telephones, etc.
- Purpose of Use
Service provision, service operation such as inquiry or complaint handling, anonymization and use as statistical data for improving existing services or discovering new service elements
Restrictions on the use of members who violate laws and the Terms of Use of Howto, prevention and sanctions against acts that interfere with the smooth operation of the service, including illegal use, prevention of account theft and illegal transactions, delivery of notices such as revision of the terms of service, preservation of records for dispute settlement, handling of complaints, etc.
- Request for expert consultation and accompaniment
- Items to be collected
The client's mobile phone number for expert consultation
- Collection Method
Collected in the expert consultation application form
- Purpose of Use
Purpose of sending a consultation call to a client who has requested a simple consultation from an expert
- The period of retention and use of personal information by the Company is as follows.
Retained items: Same as Article 2 personal information collection items
Basis for retention: Consent of the member (However, pseudonymous information is the relevant provisions of the Personal Information Protection Act)
Retention period: Period of membership maintenance (destruction of personal information except for items that need to be preserved immediately after membership withdrawal, however, it is defined as until the purpose of use is achieved in accordance with Article 28 of the Personal Information Protection Act, and in the case of professional identification documents, it is immediately destroyed upon completion of expert membership approval)
- However, even after membership withdrawal, the following information will be retained for the specified period for the following reasons.
- Service visit history
Items to be retained: Service visit records in accordance with the Protection of Communications Secrets Act
Basis for retention: Protection of Communications Secrets Act
Retention period: 3 months
- Items required for acquiring service post rights
Items to be retained: Information written in service posts
Grounds: Consent of members (preservation of inquiries between members and use according to the company's acquisition of rights)
Retention period: Within the period of use of the license acquired by the company for the posting.
- Items required for handling consumer complaints and disputes
Items to be retained: Records on consumer complaints or dispute settlement
Applicable law: Act on consumer protection in electronic commerce, etc.
Retention period: 3 years from the date of occurrence
- Items required to keep payment history
Items to be retained: Records on payment and supply of goods (payment product, payment date and time, payment amount, etc.)
Grounds for retention: Act on Consumer Protection in Electronic Commerce, etc.
Retention period: 5 years from the date of occurrence
- Pseudonymous member's usage record
Items to be retained: How-to service usage records
Grounds for retention: Personal Information Protection Act
Retention period: Until the purpose of use permitted by law is achieved
- Records of displays/advertisements
Items to be retained: Records on the display/advertisement of expert members
Grounds for retention: Act on the Consumer Protection in Electronic Commerce, etc.
Retention period: 6 months
- Items required for expert consultation
Items to be retained: Mobile phone number of the client applying for expert consultation
Grounds for retention: Client's consent to request expert consultation
Retention period: Destroyed immediately after the purpose of service is achieved
The Company destroys personal information within 5 days from the end of the retention period if the retention period of the member's personal information has elapsed, and within 5 days from the date when the personal information becomes unnecessary, such as the achievement of the purpose of processing personal information, the abolition of the relevant service, or the termination of the business.
However, personal information that must be preserved for a certain period of time according to the relevant laws and regulations will be destroyed without delay after a certain period of preservation. (If a user who has signed up as an expert is not approved as an expert member within 3 months, all the information entered when signing up will be destroyed without delay.)
However, if it is necessary to preserve it in accordance with the provisions of relevant laws such as the Protection of Communications Secrets Act and the Act on the Consumer Protection in Electronic Commerce, etc., the personal information of the member will be kept for the prescribed period.
The segregated personal information will not be used for any other purpose except in the following cases.
- Destruction of segregated data
- When it is necessary to provide information based on laws and regulations
However, posts that have been pseudonymized/anonymized after personal identification information has been removed will not be destroyed. The procedure and method of destruction are as follows.
[Destruction procedure]
The information entered for membership registration is destroyed after being stored for a certain period of time according to the reasons for information protection under internal policies and other relevant laws (refer to the period of retention and use) after the purpose is achieved. The personal information will not be used for any purpose other than retention unless required by law.
[Destruction method]
Personal information printed on paper is shredded with a shredder or destroyed by incineration.
Personal information stored in the form of electronic files is deleted using a technical method that makes it impossible to reproduce the record.
In principle, the Company does not provide users' personal information to third parties.
However, in exceptional cases, personal information is provided to a third party as follows.
The Company entrusts the processing of personal information as follows for smooth processing of personal information.
- Personal Information Consignment Status
Trustee: Microsoft Azure
Trustee is located in the United States
Contact information of the consignee: https://azure.microsoft.com/
Date and method of consignment: Transmission through the network at the time of service use and transfer from time to time through the information and communication network during the service provision process
Outsourced work: Data storage, e-mail delivery, content summary, analysis, classification
Items of personal information to be entrusted: Personal information included in the content registered by the user in the service (*In principle, the user is required to exclude personal information when registering content, but in case personal information is included, it is assumed that personal information is included)
Period of retention and use of personal information: consistent with the retention period set forth in this Privacy Policy
Users may refuse to transfer their personal information overseas through the Company's Chief Privacy Officer and the department in charge. If a user refuses to transfer personal information overseas, the Company excludes the user's personal information from overseas transfer. However, in this case, the use of the Company's services that require cross-border transfer of personal information may be restricted.
- Status of Provision of Personal Information to Third Parties
Information subject: Client applying for expert consultation
Recipient: The law firm where the client has applied for a simple consultation and agreed to provide personal information to a third party
Purpose of use: Provision of related services
Provided: Mobile phone number
Period of retention and use: Until the purpose of the service is achieved
7. Rights of users or their legal representatives and how to exercise them
- The user or his/her legal representative may exercise the rights under Article 35 (Access), Article 36 (Correction, etc.), Article 37 (Suspension of Processing), and Article 38 (Objection) of the Personal Information Protection Act at any time with regard to the following matters. Personal information held by the Company
The Company's use of the user's personal information or the provision to a third party
Consent to the company for the collection, use, and provision of personal information, etc.
- Users can view and correct their information directly on the website operated by the Company, and may separately request the person in charge of personal information to view or correct their personal information in writing, by phone, or by e-mail.
- The user or his/her legal representative may request the suspension of the processing of his/her personal information at any time.
- The user or his/her legal representative may withdraw the expression of consent to the collection, use, and provision of personal information at any time (withdrawal from membership).
Membership withdrawal [My Page] can be [Membership Information] [Membership Withdrawal] done directly after going through the identity verification process in the - menu of the company's website, or by writing, phone or e-mail to the person in charge of personal information protection.
However, even if there is a withdrawal of consent (withdrawal of membership), the minimum information may be kept in accordance with the relevant laws and regulations.
The company uses 'cookies' to store and find user information from time to time. A cookie is a file containing information about Internet usage that the Company's server sends to the user's computer using the Company's website, and is stored on the user's computer hard disk.
[Purpose of using cookies]
Providing targeted marketing and personalized services by analyzing the frequency of access and visit time of members and non-members, identifying users' tastes and interests, tracking traces, and understanding the degree of participation in various events and the number of visits.
[How to reject cookie settings]
You have the option to install cookies. Users can allow all cookies by setting options in the web browser, check each time a cookie is saved, or refuse to save all cookies.
However, if you refuse to install cookies, it may cause inconvenience in using the web, and you may have difficulty using some services that require login.
[How to set up]
For Internet Explorer: Tools > Internet Options > Privacy at the top of your web browser
For Chrome: Settings menu on the right side of your web browser> Show advanced settings at the bottom of the screen > Privacy Content Settings button > Cookies
9. Chief Privacy Officer
The company designates a person in charge of personal information protection as follows to protect members' personal information and handle complaints related to personal information.
Personal Information Protection Officer: Kim Chang-yeon
Personal Information Protection Officer: Kim Chang-yeon
Phone: 02-543-7085
Email: cs@byourz.com
Users may report all complaints related to personal information protection that occur while using the Company's services to the person in charge of personal information protection or the department in charge.
The Company takes the following technical and administrative measures to ensure the stability of personal information so that it is not lost, stolen, leaked, altered, or damaged in handling users' personal information.
- Encryption of personal information Users' personal information is protected by passwords, and sensitive data is protected by additional security features such as encrypting files and transmitted data or using the file lock function.
- Technical Measures for Hacking, etc. The Company implements an access control function for personal information from the outside to prevent users' personal information from being leaked or damaged by hacking or computer viruses, and regularly updates vaccine programs to prevent infringement of personal information.
- Restriction of access to the personal information processing system The Company records the details of granting, changing, and canceling access rights to personal information handlers, regulates and operates the following methods of password generation and change cycle, and takes necessary measures to restrict access to other personal information.
- At least 8 characters in combination with 2 or more types of characters for each of the following types ■ English case ■ Number ■ Special character
- Do not use personal information that is easy to guess, such as consecutive numbers, birthdays, phone numbers, and passwords similar to IDs.
- Password changed at least once semiannually
- Training of employees handling personal information The Company minimizes the number of employees who handle personal information by limiting them to the person in charge, conducts regular training on the acquisition of new security technologies and obligations to protect personal information, and implements administrative measures such as assigning a separate password to manage access rights.
- Personal ID and Password Management In principle, the ID and password used by the user are to be used only by the user. The company is not responsible for problems caused by the leakage of personal information such as ID and password due to the user's personal negligence, and for the basic risks of the Internet. Please be aware of the security of your password, change your password frequently, and take special care not to leak personal information when logging in from a public PC.
11. Changes to the Privacy Policy
The Company will notify the revision of the Privacy Policy at least 7 days in advance through the notice on the website.
However, in the event of a significant change, such as a change in the items of personal information to be collected or the purpose of use, it will be notified at least 30 days in advance, and it will be implemented after 30 days have elapsed unless otherwise notified. In addition, the Company may obtain separate consent from members if necessary in accordance with relevant laws and regulations.
If you need to report or consult about personal information infringement, you can contact the following organizations.
Personal Information Infringement Report Center: (without area code) 118 (https://privacy.kisa.or.kr)
Personal Information Dispute Mediation Committee: 1833-6972 (https://www.kopico.go.kr)
Cyber Crime Investigation Division, Supreme Prosecutors' Office: (without area code) 1301, cid@spo.go.kr (https://www.spo.go.kr)
National Police Agency Cyber Crime Reporting System: (without area code) 182 (https://ecrm.cyber.go.kr)
Matters not stipulated in this Privacy Policy shall be subject to the Company's Terms of Use within the scope of relevant laws and regulations.
Privacy Policy Announcement Date: July 1, 2025
Privacy Policy Effective Date: July 1, 2025